Privacy POLICY

At nära we take your privacy very seriously. We are committed to complying with the Data Protection Regulation which controls how your personal information is used by organisations, businesses and the government.  We ask that you read this policy carefully, it explains how your personal information is collected, used, and shared when you visit or make a purchase from https://www.lovenara.uk (the 'Site').

This Privacy Policy was last updated 20.10.21

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchase. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as ‘Personal Information’. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Squarespace.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Squarespace.

Customer support information

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

Disclosure of your Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy

  • We may share your Personal Information to comply with applicable laws and regulations, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Your Account

We store personal details through our site including your name, address, telephone number and email address when you choose to sign up, create an account or place an order with us. We do not have access or store your payment details, this is carried out by our secure provider. When you place an order with us you enter into an account with us and we will track and record your purchase choices.   

We use Royal Mail, DHL, DPD, or Parcelforce to fulfil your order and will pass your name, telephone number and postal address to these companies so that they can track your delivery and communicate with you.

Site Development

We are powered by Squarespace and use Stripe, please visit their website to review their Privacy Policy in full.

Social Media 

We use Facebook and Instagram to post offers, news and messages.  Facebook uses cookies to gather data and their own GDPR policy can be found via their website.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Do Not Track

We do not alter our data collection and usage practices when we detect a ‘Do Not Track’ signal from your browser.

Your Rights

Under the GDPR you have a number of rights, these include but are not limited to:

  • Fair and transparent processing of your information

  • Access to your personal information

  • Correction of any mistakes in the information we hold

  • Removal of information

  • The right to lodge a complaint

DATA RETENTION

When you place an order through the Site, we will maintain your order information for our records unless, and until, you ask us to erase this information.

changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you would like to make a complaint or have any other questions, please contact us by email at hello@lovenara.uk with the subject of ‘Data Protection’ or by mail using the details provided below:

nära, 266 Bramhall Lane South, Bramhall, Cheshire SK7 3DG